Privacy Policy

Last Updated: 27/10/25

At Tola Rotibi - Mobile Physio, your privacy is very important to me. This Privacy Policy explains how I collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

I am Tola Rotibi, a self-employed (sole trader) physiotherapist providing mobile physiotherapy services in clients’ homes, workplaces, and other convenient locations.

Contact details:
Email: support@tolarotibiphysio.com
Phone: 07446235520
Address: N/A

I am the data controller for the personal information I collect.

2. Information I Collect

I may collect and store the following types of information:

  • Personal details: name, address, phone number, email, date of birth.
  • Health information: relevant medical history, treatment notes, and assessment details.
  • Payment information: billing details and payment records (processed securely).
  • Website information: IP address, browser type, and basic analytics data (if applicable).

This information helps me provide safe, effective physiotherapy care and manage my business responsibly.

3. How I Use Your Information

I use your information to:

  • Deliver physiotherapy assessment and treatment services.
  • Communicate with you about appointments, care plans, and follow-ups.
  • Maintain accurate clinical and financial records.
  • Comply with professional and legal requirements.
  • Improve my services and website.

I will only use your information where I have a lawful basis, such as:

  • Your consent.
  • The need to perform a contract (e.g. providing treatment).
  • Compliance with legal or professional obligations.
  • My legitimate interests (e.g. record keeping, service improvement).

4. Sharing Your Information

I will never sell or share your data for marketing purposes.
I may share limited information only when necessary with:

  • Other healthcare professionals involved in your care (with your consent).
  • Service providers such as booking, billing, or data storage platforms that meet UK GDPR standards.
  • Legal or regulatory authorities, when required by law.

5. Data Storage and Security

Your records are stored securely in encrypted systems or locked physical files accessible only to me.
I retain physiotherapy records in line with professional guidelines — usually 8 years after your last appointment, or until a child turns 25 (whichever is later).

6. Your Rights

You have the right to:

  • Access a copy of your personal information.
  • Request correction of inaccurate data.
  • Request deletion of data (where legally possible).
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

To exercise these rights, please contact me at support@tolarotibiphysio.com

7. Cookies and Website Analytics

If my website uses cookies or analytics, they help me understand how visitors use the site and improve its performance.
You can disable cookies through your browser settings at any time.

8. Updates to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on my website.

9. Contact

For any questions about this Privacy Policy or your personal data, please contact:
Tola Rotibi
Email: support@tolarotibiphysio.com
Phone: 07446235520

Consent to Treatment and Data Use

I understand that:

I am consenting to physiotherapy assessment and treatment provided by Tola Rotibi, a registered physiotherapist.

The nature, purpose, and possible effects of the proposed treatment have been explained to me.

I may ask questions at any time and withdraw my consent at any stage without affecting my right to future care.

2. Consent to Data Collection and Use

I understand that:

My personal and health information will be collected, stored, and used in accordance with the UK GDPR and the Data Protection Act 2018.

My data will be used only for the purposes of providing safe and effective physiotherapy care, managing appointments and payments, and complying with professional and legal requirements.

My records will be stored securely and retained for the legally required period (normally 8 years after the last appointment, or until I reach 25 years of age if I am under 18).

I may request access to, correction of, or deletion of my personal information at any time, subject to legal and professional record-keeping obligations.

3. Sharing of Information

I understand that my information will remain confidential and will only be shared with:

Other healthcare professionals involved in my care, with my consent; or

When required by law or professional duty (e.g. safeguarding or court order).

4. Communication Preferences

I consent to being contacted by:
Phone   Email  SMS/Text Message  

(Used only for appointment reminders, follow-ups, or care-related updates.)

5. Declaration

I confirm that I have read and understood this statement, and I consent to physiotherapy treatment and the use of my personal data as described above.

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